Our pre-paid service and support programs are designed
to supplement the work we do as a solutions provider. We offer convenient
annual contracts that enable clients to engage Axcent Solutions on
a variety of different levels depending on the desired program. Guaranteed
response times, payment options, hourly coverage and hourly rates
are a few factors to consider when purchasing these support programs.
IAssessment™IAssessment™ is an affordable, comprehensive review of information systems, network infrastructure and fundamental security practices. By allowing Axcent Solutions to compare current technologies against industry standards and best practices; organizations are given a framework which will provide a roadmap for imperative systems initiatives and immediate IT enhancement projects.
Secure24™Secure24™ is the first affordable, comprehensive security review for today’s businesses. It meets required industry security due diligence measures by providing an independent, non-biased review to mitigate the potential risk and liability of an organization’s technology infrastructure.
Recover24™Recover24™ is a thorough business continuity assessment for the Small-Medium Business (SMB) market as well as larger, more complex enterprises. Recover24™ is a top down view of an organization’s operations, management and process, which identifies all strengths and critical weaknesses that can keep a business from continuing operations.
CitrixMP™CitrixMP™ is the easiest and most affordable solution for environments that deploy Citrix MetaFrame Presentation Server. Axcent’s CitrixMP™ provides system administrators with 8 AM to 5 PM (M-F) telephone support for mission critical server-based computing environments by fully trained and certified Citrix engineers. An onsite inspection of your Citrix environment is required prior to purchasing this offering.
Advantage™Axcent’s Advantage program is an annual, comprehensive support program that supplements your existing IT systems personnel. This coverage can be used both by phone and scheduled on site visits by our any of our certified systems engineers. Advantage™ provides a critical “safety net” for a wide range of technologies including server-based computing, directory services, networking, security and storage. This program provides the flexibility to be used for reactive engagements or proactive projects.
AdvantagePlus™AdvantagePlus provides all the features and benefits of the Advantage program and includes a customizable preventive maintenance approach. This program provides companies with a comprehensive checklist for maintaining complex IT systems and provides a roadmap for the health and overall stability of your systems. Often used for staff augmentation, AdvantagePlus™ ensures that all vital management functions are getting done on a regular basis thereby decreasing costly system downtime.
Axcent Solutions is focused on providing a premier customer experience. Our team of engineers will provide help desk support with escalation for pre-qualified customers. All support will be predicated with an onsite Initial Systems Review (ISR). The review will be documented and remain on file to provide Axcent Solutions a fundamental understanding of the customers computing environment.