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Our pre-paid service and support programs are designed
to supplement the work we do as a solutions provider. We offer convenient
annual contracts that enable clients to engage Axcent Solutions on
a variety of different levels depending on the desired program. Guaranteed
response times, payment options, hourly coverage and hourly rates
are a few factors to consider when purchasing these support programs.
IAssessment™
IAssessment™ is an affordable, comprehensive review of information
systems, network infrastructure and fundamental security practices.
By allowing Axcent Solutions to compare current technologies against
industry standards and best practices; organizations are given a
framework which will provide a roadmap for imperative systems initiatives
and immediate IT enhancement projects.
Secure24™
Secure24™ is the first affordable, comprehensive security review
for today’s businesses. It meets required industry security
due diligence measures by providing an independent, non-biased review
to mitigate the potential risk and liability of an organization’s
technology infrastructure.
Recover24™
Recover24™ is a thorough business continuity assessment for
the Small-Medium Business (SMB) market as well as larger, more complex
enterprises. Recover24™ is a top down view of an organization’s
operations, management and process, which identifies all strengths
and critical weaknesses that can keep a business from continuing
operations.
CitrixMP™
CitrixMP™ is the easiest and most affordable solution for environments
that deploy Citrix MetaFrame Presentation Server. Axcent’s
CitrixMP™ provides system administrators with 8 AM to 5 PM
(M-F) telephone support for mission critical server-based computing
environments by fully trained and certified Citrix engineers. An
onsite inspection of your Citrix environment is required prior to
purchasing this offering.
Advantage™
Axcent’s Advantage program is an annual, comprehensive support
program that supplements your existing IT systems personnel. This
coverage can be used both by phone and scheduled on site visits by
our any of our certified systems engineers. Advantage™ provides
a critical “safety net” for a wide range of technologies
including server-based computing, directory services, networking,
security and storage. This program provides the flexibility to be
used for reactive engagements or proactive projects.
AdvantagePlus™
AdvantagePlus provides all the features and benefits of the Advantage
program and includes a customizable preventive maintenance approach.
This program provides companies with a comprehensive checklist for
maintaining complex IT systems and provides a roadmap for the health
and overall stability of your systems. Often used for staff augmentation,
AdvantagePlus™ ensures that all vital management functions
are getting done on a regular basis thereby decreasing costly system
downtime.
Axcent Solutions is focused on providing a premier customer experience.
Our team of engineers will provide help desk support with escalation
for pre-qualified customers. All support will be predicated with
an onsite Initial Systems Review (ISR). The review will be documented
and remain on file to provide Axcent Solutions a fundamental understanding
of the customers computing environment. |
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